GENERAL SALES CONDITIONS AS OF 01.01.2026
1. General
These terms & conditions apply to all quotations, offers, and deliveries from Manutti bv, Beverenstraat 13–17, 8540 Deerlijk, Belgium (Company no. 0476.263.070).
By placing an order or accepting a quotation, the customer acknowledges having read and accepted these terms & conditions.
Special agreements or deviations are only valid if confirmed in writing by both parties. In case of contradiction, the specific agreement prevails.
2. Offers & prices
- All quotations are valid for 30 calendar days unless otherwise stated.
- Orders are only binding after written confirmation by Manutti.
- Prices are in Euro, unless expressly indicated.
- Manutti reserves the right to adjust prices due to fluctuations in raw materials, currencies, or transport.
- Cushions are made-to-order. Once confirmed, orders cannot be modified or cancelled after 24 hours.
- The latest price list, available in our Professional Zone, always replaces previous versions.
3. Payment terms
- Invoices are payable within 30 days of receipt, without deduction or set-off.
- Late payments automatically incur interest of 1% per month plus a fixed indemnity of 12% (min. €250).
- In case of non-payment, all outstanding invoices become immediately due and Manutti may suspend deliveries.
- For advance payments: goods will only be shipped after full payment is received.
- If the customer’s financial situation raises concerns, Manutti may require guarantees before continuing deliveries.
4. Delivery & transport
- Delivery times are indicative and subject to transport planning. Delays cannot justify cancellation or compensation.
- Deliveries are Ex-Works Deerlijk (Incoterms 2020), unless otherwise agreed. Risk transfers to the customer upon delivery.
4.1. Transport conditions
- BeNeLux: Orders < €3.500 excl. VAT → delivery cost €350 excl. VAT. Above €3.500 → free of charge.
- France, Germany, Spain, Portugal, Switzerland, Austria, Italy (mainland only): Orders < €3.500 excl. VAT → delivery cost €400 excl. VAT. Above €4.500 → free of charge.
- Other countries: Shipments are Ex-Works Deerlijk, Belgium. Courier or third-party shipments requested by the partner incur an additional handling fee of €150 excl. VAT.
4.2. Transport Responsibility & Carrier Conditions
Transport of goods is carried out at the sole responsibility and risk of the customer, even if Manutti arranges or facilitates transport on the customer’s behalf.
Manutti reserves the right to refuse carriers or transport means designated by the customer if, in Manutti’s reasonable opinion, the vehicle, equipment, or loading conditions do not meet the standards required to ensure safe, damage-free transport or efficient loading of the goods.
Any additional costs resulting from inadequate transport means shall be borne entirely by the customer.
4.3. Guidelines for receiving goods
- Check the number of boxes and packaging condition on delivery.
- Note any shortages or damages clearly on the CMR/delivery note and submit a claim via our Professional Zone within 2 business days.
- Failure to follow these procedures releases Manutti from liability.
5. Retention of title
Delivered goods remain the property of Manutti until full payment of principal, interest, and charges. Until then, goods may not be resold, pledged, or encumbered.
6. Warranty & returns
- Manutti products carry a 3-year warranty against manufacturing defects (2 years for cushions, protective covers, and textiles), under normal residential use.
- Variations in colour, weight, or dimensions are inherent to handmade furniture and not covered.
- Warranty excludes: discolouration, fading, scratches, wood structure changes, improper maintenance, mishandling, or non-residential use.
- Claims must be submitted via our Professional Zone with full details and within 2 weeks of discovery (hidden defects) or 2 business days (visible damages).
- Returns require prior written approval. Unauthorized returns will be refused. Approved returns must be in original, undamaged packaging.
- If a return is accepted for commercial reasons, a minimum handling cost of 10% will be deducted from the credit note.
7. Liability
- Manutti cannot be held liable for damages due to transport, improper assembly, maintenance, or use not in accordance with instructions.
- Liability is in any case limited to the value of the goods supplied.
- The customer indemnifies Manutti against third-party claims exceeding Manutti’s obligations.
8. Force majeure & hardship
In case of force majeure (events beyond Manutti’s control such as strikes, transport issues, natural disasters), Manutti may suspend or cancel the contract without compensation.
In case of major changes in economic circumstances, both parties will negotiate in good faith for fair contract adjustments.
9. Miscellaneous
- Invalid provisions will be replaced by valid ones reflecting the original intent.
- Manutti reserves the right to update these terms & conditions with 30 days’ prior notice.
- All contracts are governed by Belgian law, with exclusive jurisdiction of the courts of Kortrijk (Gent judicial district).