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Terms and Policies - EUR

Prices
All prices in the pricelist are recommended end user prices in Euro, VAT included, and valid as of 01.10.2021 until 31.12.2021.

Manutti bv reserves the right to adjust the prices and models at any time without prior notice. Quotations are based on current prices of raw material. Manutti bv reserves the right to adjust prices when the fluctuation of raw material, currency or transport is more than 3%.

Pricing of cushions depends on the type of fabric, and is reflected in the different price categories. Our cushions are all made to order and cannot be cancelled or changed anymore 24h after placing your order.

The most recent version of our pricelist can always be found in the Professional Zone on our website and replaces all previous versions of the pricelist.

Variations
Manutti bv cannot be held responsible for variations in colour, weight or dimensions, since such variations are typical to handmade furniture. Some of the fabrics or materials shown in pictures of our furniture may be discontinued.

Sales conditions
The confirmed delivery times are always indicative. Manutti cannot be held responsible for late deliveries independent from our will or control, even none constitutive of a case of force majeure.

Amendments to an order can only be accepted within 24 hours after the mailed confirmation. Any changes afterwards are at customer’s full responsibility and expense.

The general sales conditions are always applicable. These can be found on our website:
www.manutti.com/terms_of_sale

Warranty
Manutti bv applies a 2 year warranty period to its branded products, with exception of cushions, protective covers and textiles, against manufacturing and material errors that would affect their use, and this under normal residential use and conditions. Discolouration, fading colours, changes in wood structure, cracks or scratches occurring (in varnish) during use, damage resulting from defective maintenance or inappropriate use, mishandling, … are not covered by
this warranty.

The day the product was bought by the official dealer/partner of Manutti is the day the warranty starts (date on final invoice).

In the event of a (warranty) claim, Manutti bv requires the following information to be able to handle the claim with the best care: brief description, pictures (from far and near), QC codes (product code of affected item), reference of invoice number with date, location of furniture,….

Return policy
Written authorisation must be obtained by Manutti bv prior to returning any product. Products returned without any prior written authorisation will be refused.
Returned goods will only be accepted if returned in their original packaging.

Transport terms
Benelux, France, Germany:
Orders over 2.500€ net will be shipped free of charge
Orders under 2.500€ net will incur a delivery charge of 250€.

Spain, Italy, Portugal, Switzerland, Austria (delivery on continent):
Orders over 3.000€ net will be shipped free of charge.Orders under 3.000€ net will incur a delivery charge of 300€.

Manutti bv reserves the right to adjust these amounts at any time if transport charges increase by more than 3% due to higher fuel costs, kilometer charges, tolls, congestion costs,…

All other countries: Shipments are conducted on an Ex-Warehouse basis (Deerlijk, Belgium).

Manutti bv only delivers to professional warehouses. Deliveries to private addresses are not allowed.

Transport with DHL/TNT or other third parties

Guidelines for receiving goods
1. Check the number of boxes
If boxes are missing, make a note on the CMR (delivery note).
2. Check the goods for visible damage
Check for damaged packaging : dents, rips,…
If boxes are damaged, make a note on the CMR
(delivery note) with a clear description of the damage.
3. For deliveries with stones or ceramics : open the packaging and check the tops
If items are damaged, make a note on the CMR (delivery note) with a clear description of the damage.
4. If all items are delivered and there is no damage, sign the delivery note in a correct way
5. If items are missing or damaged, fill out and sign the delivery note in a correct way and pass on all necessary information to Manutti bv within 2 business days.
Complete description of the damage suffered
Pictures of the packaging and delivered goods
Copy of the signed CMR (delivery note)

Manutti cannot be held responsible for any damage suffered, if the guidelines above have not been followed.

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